Privacy Policy

This Privacy Policy explains how IELTSRISE collects, uses, stores, and protects information when you visit our website, create an account, use our IELTS preparation platform, or contact us for support.

By using IELTSRISE, you agree to the practices described in this policy. If you do not agree with this policy, you should stop using our services.

We collect information that you provide directly to us and information generated when you use the platform.

• Account information such as your name, email address, password, and subscription details.
• Learning activity such as practice answers, scores, progress, feedback, test history, and preferences.
• Payment and billing details processed by our payment providers. We do not store full payment card numbers on our own servers.
• Support information such as messages, emails, attachments, and any details you choose to share with us.
• Your selected country of residence and, when available, an approximate country derived from your connection by our hosting provider. We distinguish this estimate from the country you provide.
• Acquisition information linked to your account: the referring website domain, first landing page without its query string, campaign source/medium/name, and first-visit time. We use this to understand which sources bring learners to IELTSRISE.
• First-party journey milestones: a random browser identifier, homepage visits, sample-feedback interactions, sign-up link placement and registration-page views. When you create an account, the identifier lets us relate those milestones to registration and a first practice submission. We do not include form contents, answers or recordings in these events.
• Technical information such as IP address, browser type, device information, pages visited, timestamps, and diagnostic logs.

We use collected information to provide, maintain, personalize, and improve IELTSRISE.

• Create and manage your account.
• Deliver IELTS practice tests, progress tracking, scoring, feedback, and related learning features.
• Process subscriptions, payments, renewals, and refunds.
• Respond to support requests and communicate important service updates.
• Monitor platform performance, prevent abuse, protect security, and fix technical issues.
• Analyze usage trends so we can improve content, features, and user experience.

We may use cookies, local storage, analytics tools, and similar technologies to keep you signed in, remember preferences, understand how visitors use the website, and improve our services.

The ir_acquisition cookie remembers your first visit for up to 30 days across the IELTSRISE website and student app. At sign-up, that information is associated with your account. It does not store referrer paths, advertising click identifiers, or full URL query strings.

You can control cookies through your browser settings. Some features may not work correctly if cookies are disabled.

We do not sell your personal information. We may share information only where needed to operate the service, comply with law, or protect users and the platform.

• Service providers that help with hosting, analytics, email delivery, customer support, payment processing, and security.
• Legal or regulatory authorities if required by law or necessary to protect rights, safety, and security.
• Successors in connection with a merger, acquisition, reorganization, or sale of assets, subject to appropriate safeguards.

We keep personal information for as long as needed to provide the service, meet legal and accounting requirements, resolve disputes, enforce agreements, and maintain security.

When information is no longer needed, we delete it or anonymize it where reasonably practical.

Depending on your location, you may have rights to access, correct, delete, restrict, or object to certain processing of your personal information. You may also have the right to request a copy of your data.

You can contact us at info@ieltsrise.com to make a privacy request. We may need to verify your identity before completing the request.

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No online service can guarantee complete security, so you should use a strong password and keep your account credentials confidential.

IELTSRISE is not intended for children under the age required by applicable law to use online learning services without parental consent. If we learn that we have collected information from a child without required consent, we will take appropriate steps to delete it.

We may update this Privacy Policy from time to time. When we make changes, we will update the last updated date on this page. Continued use of IELTSRISE after an update means you accept the revised policy.